Thank-you for shopping at BER Float Reels. If you are not entirely satisfied with your purchase, we’re here to help.


  • No returns or refunds on any product which has been customized.
  • You have 10 calendar days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.


  • Once we receive your item, we will inspect it and notify you that we have received your returned item.
  • We will immediately notify you on the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your credit card (or original method of payment).
  • You will receive the credit minus a 15% restocking fee within a certain amount of days, depending on your card issuer’s policies.

Non-Refundable Items

  • Shipping costs are non­refundable.
  • You will be responsible for paying for your own shipping costs for returning your item.
  • If you receive a refund, the cost of any return shipping, duties, insurance and/or damages that have not been paid will be deducted from your refund.
  • If you are granted an exchange the cost of any additional shipping, duties, and insurance will be charged to your account.

Contact us if you have any questions on how to return your item to our store.